Sales Advisor (Dundee)

Part Time

Job Description

As one of the UK’s largest independent foreign exchange providers, Currency Exchange Corporation (CEC), part of the Fexco Group, is a leading provider of complete FX services. Since it was established in 1996, CEC has been driven by a spirit of innovation and focus on customer experience in the provision of travel money.

We have an exciting opportunity for a Sales Advisor to join our store in Dundee. 

This is a part-time role, working 14 hours per week which will include weekends. You’ll need a flexible approach to your working hours. 

Main Responsibilities 

The successful candidate will be responsible for:

  • Identifying and delivering customer requirements, meeting and exceeding their needs and maximising sales
  • Achieving and where possible exceeding individual and team sales and service targets
  • Identifying opportunities to cross sell various products and services
  • Effective and accurate cash handling and reconciliation
  • Ensuring the store meets all operational standards and the highest levels of presentation are always maintained
  • Adhering to all Company Policies including Health and Safety, AML and Security
  • Dealing professionally and knowledgably with all customer complaints/queries ensuring a satisfactory conclusion is met
  • Ensuring telephone calls are answered in a prompt, polite and professional manner
  • Undertake marketing initiatives, to promote the Bureau and increase brand awareness
  • Ensuring all point of sale and company material is displayed correctly and in working order

Qualifications and Experience required:

  • Demonstrable excellent customer service experience ideally obtained in a cash handling environment
  • Experience of working with foreign currencies is preferred

Competencies required:

  • Demonstrable superior customer service skills
  • Numerate, with excellent accuracy and an eye for detail
  • Comfortable communicating on all levels including within the business and to external customers and suppliers
  • Must be flexible and have a can-do attitude and approach
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