Accessibility

From specially designed wider car parking spaces to audio and Braille support in our lifts and RADAR locked toilets, we have done our best to ensure that all our shoppers can enjoy a visit to Overgate Shopping Centre.

Shopmobility

Shopmobility is located at the West end of Overgate and offers a manual and electric wheelchair loan service.

Opening hours are currently 9:30am – 4:00pm, Monday to Friday, and Shopmobility are operating on an appointment booking system for the loan of scooters and wheelchairs.  Please phone 01382 228525 to book an appointment time for the intended day you wish to use their services.

To make use of Shopmobility services, customers must be members of the Shopmobility scheme. Signing up is a simple, free-of-charge process which can be done at the Shopmobility office on the same day that you need to hire out mobility aids.

For more information on Shopmobility, visit www.shopmobilitydundee.co.uk

Wheelchair Hire

Manual wheelchair hire is available from our Customer Service desk on the upper mall. For more details call the Customer Service Desk on 01382 314210.

Accessible Toilets

All accessible toilets in Overgate have been fitted with a RADAR lock, also known as the National Key Scheme. If you require any further information about this scheme, please visit our Customer Service Desk on the upper mall outside New Look or call on 01382 314210.

Further information can also be obtained from Reception, Support Services Department, 21 City Square, Dundee, DD1 3BY or call 01382 434444.

Quiet Hour

Between 11am and 12noon every Sunday, we host a quiet hour in the centre. During this hour, music is switched off and lighting is adjusted where possible. We have a 100% retailer commitment to this initiative aiming to make the centre a more pleasant environment for shoppers who benefit from quiet environments.

Sunflower Lanyard Scheme

Overgate are proud to be part of the Hidden Disabilities Sunflower Lanyard Scheme. Visitors with a hidden disability who wear a sunflower lanyard will be recognised by our staff and are welcome to receive additional support during their visit.

Other Services

Large print store guides available from our Customer Service Desk.

Stoma friendly toilet facilities within our accessible toilets.

A hearing loop at our Customer Service Desk.

Entrance ramps and automatic doors.