newsletter-signup

OVERGATE EYES THE TREBLE AS ADDITIONAL AWARD SHORTLISTS REINFORCE GROWING RETAIL SUCCESS


 
overgate-logo
 
purple-apple-award
NEWS RELEASE FOR IMMEDIATE DISTRIBUTION 11/5/15
MAJOR INDUSTRY AWARD WIN FOR OVERGATE’S 
FIRST-OF-ITS-KIND DIGITAL INITIATIVE



Overgate, the premier shopping destination in Tayside, is celebrating after beating off stiff competition to win a major accolade at the BCSC Purple Apple Marketing Awards in London – the only awards which recognise and reward effective shopping centre marketing within the UK shopping centre sector.

Overgate’s first-of-its-kind ‘Skype with Santa’ digital initiative in December, which offered children the opportunity to meet Santa via Skype on his magic computer, free of charge, from the brightly coloured Santa Shack, has been accorded the prestigious Merit award.

The groundbreaking ‘Skype with Santa’ initiative supported the centre’s digital strategy and was commended by judges as being a “good, imaginative and fun twist on a traditional grotto with excellent CSR (Corporate Social Responsibility) through its donation to charity and very positive endorsements from families who attended.”

Speaking about the award win, a delighted Malcolm Angus, Centre Manager for Overgate, said “the Christmas event was innovative, visual and interactive and it was ‘something different’ for our customers, it is gratifying that the team’s hard work & vision has been rewarded with a BCSC Merit Award.”

Reinforcing Overgate’s winning approach, the centre has also been shortlisted for Customer Services Team of the Year by the Sceptre Awards -recognising the best practice and the best people in the UK-wide shopping centre industry.

This is in acknowledgement of the outstanding work of the 20-strong Overgate team who contribute to the daily wellbeing of shoppers and retailers alongside the Centre Management and Marketing team.  

With 13,000,000 shoppers visiting Overgate each year and 1,200 retail staff, theCustomer Services Teamprovides face-to-face support seven days a week from a dedicated Customer Service Desk on the upper mall.

With no such thing as anaverage week for the Customer Services Team deal with all kinds of situations including First Aid which all team members are trained to deal with there is an enhanced level of cover for both Overgate and City Centre from the 5 members who are Community First Responders. 

The team make an exceptional, and often unsung, contribution to Overgate’s success and their day-to-day job can range from ensuring customers with disabilities or wheelchairs are well looked after, maintaining the safety of children by encouraging the free use of the Little and Lost wristband scheme, managing robust in-centre security, reducing crime in partnership with Police Scotland and the Dundee DUNCAN scheme and upholding health and safety.

Positive community engagement is high on the Customer Service Team’s agenda too from encouraging children’s fun in the Boobaloo cars which benefit Overgate’s designated charity, Help for Kids, to providing travel and tourism information for the city and offering work experience opportunities with local colleges and university.

This shortlist by the prestigious Spectre Awards is a timely acknowledgement for the Overgate Customer Service Team. Winners will be announced at the Dorchester Hotel in London on 23rd June, 2015.

Completing the celebratory hat trick, is the news that flagship Overgate retailer New Look has won the North regional heat of an internal competition which recognises store styling, standards and trend development. The ‘North’ region comprises of Scotland, North Wales and the North of England. This is a substantial achievement for the Dundee store which beat off competition from almost 600 UK-wide stores overall and now goes through to the grand finale. 

MEDIA INTERVIEWS AND IMAGE REQUESTS

Mary McGowne, The Vine
0141 810 5110 / 07786 23 1066
This email address is being protected from spambots. You need JavaScript enabled to view it.

Centre Opening Hours

Today
09:00 - 18:00

TOMORROW
09:00 - 18:00

VIEW ALL

Jobs

We regularly have a number of vacancies at Overgate, both within our retailers and for the centre, each listing will confirm how to apply. Good luck with your job search.

MORE

We use cookies to improve our website and your experience when using it. Cookies used for the essential operation of this site have already been set. To find out more about the cookies we use and how to delete them, see our privacy policy.

  I accept cookies from this site.
EU Cookie Directive Module Information