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Published: 12th October 2017
Author: Overgate

A day in the life of…Overgate’s Operations Manager!

To celebrate Retail Matters Week 2017 (9-13th October) we will be introducing you to a day in the life of Overgate’s Management Team. Keep an eye out on our blog this week and join us in celebrating people in retail places!

  1. Who are you and what’s your role?

Hi, my name is Morag and I am the Operations Manager at Overgate, in Dundee.

  1. How long have you worked at Overgate?

I try not to think about this too much as I have worked in Overgate for 17 years. I was the manager in the GAP store the first year the center opened back in 2000. I was then head hunted into the Centre Management team. I started as the Administration Manager and was promoted 8 years ago to Operations Manager.

  1. A typical day in the life of Overgate’s Operations Manager consists of:

There is no such thing as a typical day as every day is different which is why I still love my job after all this time. Today is a good example for the variety of my role as the following list shows some of the things I have got up to today.

  1. Arranged a garden clean up in our Community Garden, William Gardiner Square. We will be picking the vegetables we have grown and giving them away to our customers – I must remember to liaise with marketing as there will be a great photo opportunity.
  2. We have just received planning permission for our new outdoor play park. After completing the formal paperwork for Dundee City Council, I was right on the phone to our partners at D&A College. The horticulture department at the college and Overgate have been working together for years and they will be removing a large section of hedging prior to the playpark install. While chatting with my horticultural contact, I find out I have been put forward to be a judge at the college annual fashion show.
  3. I had a meeting with “Every Can Counts” who will be doing a big promotion in the center to highlight aluminum can recycling. I am thrilled to be getting two can crushing machines for the mall which will add a bit of fun to recycling for our customers.
  4. Housekeeping required new name badges so I made them up and handed them over to the Housekeeping Supervisor.
  5. I had a meeting with “NeateBox” who have a new initiative to roll out an app to assist disabled people with access to public places – interesting and I will have to have a think if it will work for us.
  6. We are working on a couple of big award submissions, ROSPA and Secured Environments, so I have pulled some more information together for this.
  7. The thing I like best about my job is:

I really do enjoy the project management side of my role and the opportunities I get in relation to community events. I love the fact I deal with so many people and so many different situations, my day often feels like a bit of a whirl wind!

  1. What did you want to be when you grew up?

I never knew what I wanted to do – I was never a person with a plan.

  1. If you could trade lives with one person for an entire day, who would it be and why?

I would love to be George R.R. Martin, J.R.R. Tolkien and Jane Austen for a day (maybe three is cheating a bit), I want to know the secret of successful creative writing and I would think they could show me this in a day.

  1. If you had a super power, what would it be and why?

I have this very conversation with my 9-year-old son on a regular basis. I try to explain that you should be happy with who you are and make the best of all the special skills that you already have. However, this is never a good enough answer so I usually opt for invisibility, with super speed and strength on the side.

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